Page 141 - Computer
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cause various software issues, It involves diagnosing problems that
including system slowdowns and may be causing a computer to run slowly
crashes. or experience other performance-related
(iv) Inspect hardware: Sometimes, issues. The steps involved in computer Computer Science
software problems can result from performance troubleshooting include:
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faulty hardware components, such
as RAM or storage drives. Perform (i) identifying symptoms;
hardware diagnostics if necessary. (ii) checking hardware;
(v) Use safe mode: Booting into safe (iii) checking monitoring resource
mode (in case the OS supports it) usage;
can help determine if the problem (iv) cleaning and maintenance;
is related to third-party applications (v) software updates;
or drivers. (vi) malware and virus scans;
(vi) Reinstall software: If troubleshooting (vii) startup programs;
steps don’t resolve the issue,
consider restoring the system to a (viii) software optimisation;
previous working state using system (ix) hardware upgrades; and
restore points or reinstalling the (x) data backup.
problematic software.
Electrical troubleshooting
Activity 7.2
Use the guideline of software Electrical troubleshooting is the process of
troubleshooting advised to carry identifying and resolving problems or faults
simple troubleshooting of software. in electrical systems, circuits, devices, or
equipment. It involves diagnosing issues
that may be causing electrical malfunctions,
Questions
such as power outages, electrical shocks,
1. Did you find it difficult to equipment failures, or circuit overloads.
troubleshoot software? The goal is to identify the root causes of
2. What circumstance will force you these problems and fix them to ensure the
to uninstall a program or software safe and reliable operation of electrical
installed on your computer? systems.
Exercise 7.2
Performance troubleshooting 1. What are the reasons for conducting
Computer performance troubleshooting performance troubleshooting?
is the process of identifying and 2. Why is it necessary to conduct
resolving problems that are causing a electrical troubleshooting in
computer to run slowly or inefficiently. computer systems?
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