Page 109 - English_Form_3

Questions

1. When are order letters written?
2. What is the writer’s intention in the letter to the editor above?
FOR ONLINE READING ONLY
3. How is the format of an order letter different from that of a letter to the editor?
4. What are the similarities between the format of the order letter and that of the
letter to the editor?

(f) Study the following claim or complaint letter and answer the questions that follow.

Amani SecondarySchool,
P.O. Box 2020,
Arusha.
3 April 2025.
rd
The General Manager,
Umoja Bookshop Company Ltd,
P.O. Box 3020,
Arusha.

Dear Sir/Madam,

RE: POOR SERVICE FROM THE BOOKSHOP WORKERS
I am writing to complain about the poor service I received from your Bookshop workers on
28 February 2025, when I visited it to buy school materials.
th

On that day, I arrived at 9:30 am. Surprisingly, the workers treated me like nothing. They
neither welcomed me nor listened to me. It took me another thirty minutes to wait for their
response. However, they went on to chat on their gadgets as if nobody needed their service.
Even when I requested them to attend to me, they didn’t seem to care. Finally, after fifty
minutes of waiting, I left the shop completely disappointed.

I am most annoyed that I wasted a morning waiting for the service I never received. I trust this
is not how you instructed them to treat your esteemed customers. I am open to a discussion
on the matter and learn how you propose to prevent a similar situation from repeating.

I am looking forward to getting your prompt response.
Yours faithfully,

Halima Pima

English for Secondary Schools Student’s Book Form Three
102

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ENGLISH F3 PB.indd 102