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Questions

1. When are complaint letters written?
2. What is the writer’s aim in the complaint letter above?
FOR ONLINE READING ONLY
3. What are the similarities and differences between an order letter and a
complaint letter?

Exercise 2

1. Read and construct as many sentences as possible for each of the following

phrases.

I am writing to complain about… a complaint against…

I am writing to express my I am writing regarding…
dissatisfaction with...
I was disappointed to find that... I encountered an issue with...

I would appreciate it if you could I was unsatisfied with...
address the following…
I hope to receive a prompt I look forward to your ...

response...
I trust that ... I believe a fair resolution would be…

2. Imagine that you ordered 4 footballs, 3 netballs, 2 volleyballs, 1 basketball
and 2 volleyball nets from Kiembesamaki Sports and Games Supplier Shop,
P. O. Box 71116, Mjini Magharibi. When inspecting the supplies, you

discovered that you were supplied with poor-quality footballs. Write a letter
to the supplier to complain about the problem and request a replacement of
the footballs. Sign your name as Sadick Kombo.

English for Secondary Schools Student’s Book Form Three
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ENGLISH F3 PB.indd 103
ENGLISH F3 PB.indd 103 17/09/2025 16:34:45